General Terms

Welcome to www.ivdesign.shop, the official online store of IVdesign, operated by CREATIVE BERRY DOO TOPO LA (Reg. 21118494, VAT 109050020).

Business code: 7311
Contact: info@ivdesign.shop,  +381 61 222 93 41.

These Terms govern your use of the Website and the purchase of products through it, in accordance with Serbian consumer protection and e-commerce laws.

Amendments

IVdesign reserves the right to modify these Terms at any time without prior notice.
Any updates will take effect upon publication on the Website.
Customers are advised to review the Terms regularly before placing orders.

Products and Prices

All prices are stated in Serbian dinars (RSD) and include VAT.
Prices, availability, and specifications may change without notice.
In the event of a technical or pricing error, IVdesign reserves the right to cancel the order.

Colors displayed on the Website may vary slightly depending on your screen settings.

Orders and Contract Formation

An order is confirmed once the customer receives an email confirmation from IVdesign.
A distance sales contract is considered concluded at the time of confirmation.
Customers are responsible for providing accurate personal and delivery details.

Payment Methods

Currently, the following payment options are available:

• Cash on Delivery (COD) — pay in cash to the courier upon delivery.
• Bank Transfer — payment details are provided in the order confirmation email.

Online card payments will be available soon.

Delivery

Deliveries are made by Post Express Courier Service within Serbia.
Estimated delivery time: 2–5 business days (weekends excluded).
Orders above 5,000 RSD qualify for free delivery.
See the full details in the Shipping & Delivery section.

Returns, Complaints & Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your item, without giving any reason.
Items must be returned unused, undamaged, and in their original packaging.
Return shipping costs are borne by the customer.

Complaints regarding product defects can be submitted by email to info@ivdesign.shop.
For detailed information, see the Returns & Complaints section.

Warranty and Servicing

All jewelry comes with a statutory 2-year conformity warranty under Serbian law.
Post-warranty professional cleaning and servicing (e.g., polishing, re-plating, ultrasonic cleaning) are available for an additional fee.

Intellectual Property

All content on the Website (texts, photographs, logos, graphics, design elements) is the property of IVdesign or licensed to it.
Unauthorized use, reproduction, or distribution of this content is prohibited.

Disclaimer of Liability

IVdesign does not guarantee uninterrupted or error-free operation of the Website.
We are not responsible for typographical or technical errors, nor for temporary interruptions in service.
Use of the Website is at your own risk.

Governing Law and Jurisdiction

All transactions and disputes are governed by the laws of the Republic of Serbia.
The competent court for any dispute is the court of the Seller’s registered seat (Topola / Belgrade).

Contact

For questions, comments, or complaints, contact us at:

info@ivdesign.shop
+381 61 222 93 41

Opšti uslovi

Korišćenjem sajta www.ivdesign.shop saglasni ste sa ovim Uslovima korišćenja i prodaje.
Prodavac: CREATIVE BERRY DOO TOPOLA, MB: 21118494 ; PIB: 109050020
Kontakt: info@ivdesign.shop,  +381 61 222 93 41.

Ovi Uslovi uređuju prava i obaveze između Prodavca i Kupca u vezi sa kupovinom proizvoda putem interneta, u skladu sa zakonima Republike Srbije.

Pravo na izmenu

IVdesign zadržava pravo izmene uslova korišćenja i prodaje bez prethodne najave.
Izmenjeni uslovi stupaju na snagu danom objavljivanja na sajtu.
Kupac je dužan da se upozna sa važećom verzijom pre svake kupovine.

Cene i proizvodi

Sve cene su izražene u srpskim dinarima (RSD) i sadrže PDV.
Prodavac zadržava pravo izmene cena bez prethodne najave.
U slučaju tehničke greške ili pogrešno navedene cene, IVdesign zadržava pravo da otkaže porudžbinu.

Boje proizvoda prikazane na sajtu mogu se razlikovati u zavisnosti od ekrana uređaja.

Poručivanje i zaključivanje ugovora

Porudžbina se smatra potvrđenom kada Kupac dobije e-mail potvrdu porudžbine.
Ugovor o prodaji na daljinu se smatra zaključenim u trenutku potvrde porudžbine.
Kupac snosi odgovornost za tačnost unetih podataka (ime, adresa, telefon, e-mail).

Način plaćanja

Trenutno su dostupni sledeći načini plaćanja:

• Plaćanje pouzećem (gotovinom pri preuzimanju)
• Uplata na račun (podaci će biti dostavljeni u potvrdi porudžbine).

Plaćanje platnim karticama i online procesorima biće omogućeno uskoro.

Dostava

Dostava se vrši putem Post Express kurirske službe.
Rok isporuke: 2 do 5 radna dana, vikendi se ne računaju.
Za porudžbine iznad 5.000 RSD dostava je besplatna.
Više informacija u odeljku Isporuka i dostava.

Reklamacije, povraćaj i odustanak

Kupac ima pravo da u roku od 14 dana od prijema robe odustane od kupovine, bez navođenja razloga.
Roba mora biti vraćena neoštećena, nekorišćena i u originalnom pakovanju.
Trošak povratne dostave snosi kupac.
Reklamacije se mogu prijaviti putem e-maila: info@ivdesign.shop.
Detaljna pravila nalaze se u sekciji Reklamacija i povraćaj robe.

Garancija i servis

Na sav nakit primenjuje se zakonska garancija na nesaobraznost.
Servis i profesionalno čišćenje dostupni su uz doplatu.
IVdesign nudi re-pozlatu, poliranje i ultrazvučno čišćenje po važećem cenovniku.

Intelektualna svojina

Sadržaj sajta (tekst, fotografije, dizajn, logo, vizuali) predstavlja intelektualno vlasništvo IVdesign-a i ne sme se koristiti bez pismenog odobrenja.
Zabranjeno je preuzimanje, kopiranje, menjanje i redistribucija sadržaja bez dozvole.

Odricanje od odgovornosti

IVdesign ne garantuje da će sajt raditi bez prekida i grešaka.
Ne preuzimamo odgovornost za eventualne greške u sadržaju, zastoje u radu sajta, niti za posledice nastale upotrebom podataka objavljenih na sajtu.
Kupac snosi rizik prilikom korišćenja interneta i online trgovine.

Važeće pravo i nadležnost

Na sve odnose primenjuje se pravo Republike Srbije.
Za sve sporove nadležan je sud prema sedištu Prodavca.

Kontakt

Za sva pitanja, sugestije ili reklamacije:
info@ivdesign.shop
+381 61 222 93 41