For detailed care instructions, please visit our dedicated Jewelry Care page:
https://ivdesign.shop/jewelry-care/

There you will find clear guidelines for each material, including how to properly clean, store, and protect your jewelry to keep it looking beautiful for as long as possible.

Proper care helps preserve the finish, shine, and durability of your IVdesign pieces.

To find your perfect fit, please visit our dedicated Size Guide page:
https://ivdesign.shop/size-guide/

There you’ll find several easy methods to help you determine the correct size for necklaces, rings, and bracelets.

We recommend taking a moment to carefully measure and choose the right size before placing your order, as this ensures the best fit and the most comfortable wearing experience.

DELIVERY TIME

Once your order is confirmed, it enters processing.
After processing, you will receive an e-mail update about the status of your order.

IVdesign uses Post Express courier service for deliveries within the Republic of Serbia.
Estimated delivery time is 2 to 5 business days after processing.
Weekends (Saturday and Sunday) are excluded from delivery days.

Custom & Personalized Pieces

Please note that engraved, personalized, and custom-made pieces (including engraved jewelry, marked items, and custom cufflinks) may require additional production time.
For these custom pieces, delivery may take longer than 2–5 business days and can be up to 7 business days, depending on the level of customization.

You will be informed by e-mail if your order requires extended processing time.

SHIPPING COSTS

• Orders of 5,000 RSD and above — FREE delivery (no shipping fee).

• Orders below 5,000 RSD — shipping cost is 644 RSD, according to the official Post of Serbia (Post Express) tariff.

Shipping fees are displayed in the cart before checkout and will also appear in your order confirmation e-mail.

TRACK YOUR ORDER
Once dispatched, you will receive an e-mail with your tracking number.
Track your shipment here:
https://www.posta.rs/cir/alati/pracenje-posiljke.aspx

RECEIVING THE PACKAGE
Post Express courier delivers packages Monday to Friday, from 08:00 to 16:00.
Please ensure someone is available to receive the parcel during that time.

Carefully inspect the parcel upon delivery.
If the box is visibly damaged or you suspect damage to the product, refuse the delivery and immediately contact us:
info@ivdesign.shop
+381 61 222 9341 — this is our call center number and also our official WhatsApp Business number.

You can reach us on WhatsApp 24/7 — we’re always online, and you’ll receive a reply within 2 to 3 hours during working hours.

If the parcel appears intact, please accept it and sign the delivery slip.
The courier will attempt delivery twice.
If you are unavailable both times, the shipment will return to IVdesign, and we’ll contact you to arrange re-shipping.

INTERNATIONAL SHIPPING
Currently, international shipping is not available.
It will be launched soon — updates will be published on our website.

WHERE DO YOU SHIP TO?
We currently ship to all cities throughout Serbia. No matter where you’re located, your order will be delivered safely via our trusted courier partners.

RETURNS – JEWELRY

Due to the personal and hygienic nature of jewelry, returns are not accepted if the item has been worn or used.

You may return jewelry only in the following cases:

• You received a damaged item

• You received the wrong item

• The product has a manufacturing defect

Conditions:

• The item must be unused, unworn, and in original packaging

• You must contact us within 48 hours of receiving the package

• Please include photos and/or videos showing the issue

How to report an issue:
Contact us immediately at:
info@ivdesign.shop
or WhatsApp: +381 61 222 9341

Once the issue is confirmed, we will arrange a replacement or refund at no additional cost to you.

IMPORTANT NOTE FOR ENGRAVED / CUSTOM PIECES

Personalized or engraved jewelry is non-refundable and non-returnable, except in case of a manufacturing defect or damage during delivery.